You may inspect your order in front of the courier before paying. If a product is damaged or different from what you ordered, return it to the courier immediately at no cost to you.
Exchange requests are accepted within 3 days of delivery in these cases: manufacturing defect, wrong item, or wrong size sent by us — provided the product is in its original condition, unused, with full packaging and accessories.
For hygiene reasons related to baby products, the following cannot be exchanged or returned: opened diapers, feeding and bathing items after opening, and underwear — except in case of a clear manufacturing defect.
Contact us via WhatsApp or phone (numbers in the "About Us" page) with your order number and photos showing the issue. We will respond within 24 hours with the exchange steps.
If the error is on our side (defect/wrong item): we cover all delivery costs. If the exchange is a personal preference (change of mind on size/color): the customer covers delivery both ways.